Duty of Care

The Lennox Institute prides itself in delivering a quality service in all areas of training; from business development, training, delivery and assessment through to support services.

A process of continuous improvement incorporates both formal and informal feedback from our clients, our students and our staff which assists us in our goal to exceed the expectations of our stakeholders.

Our aim is to further develop our organisation as the benchmark RTO within our scope of registration in Australia.

To achieve our goal of delivering the highest quality of service and steer us on a path of continuous improvement, the Lennox Institute ensures that:

  • We clearly understand the needs and expectations of our clients.
  • Our employees understand the importance of their roles in the organisation and how their contributions impact on the quality of the services that we deliver.
  • The health, safety and welfare of our employees, clients and students are of the highest priority.
  • Our employees are given the opportunity to develop their individual skills through the support for ongoing training and career development.
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